Core Business Solutions provides manufacturer trained technicians to support every product we offer. This training includes online classes and certifications as well as at least one week of training at a manufacturer facility per year. In addition, after a service call you will often receive a visit from one of our field supervisors. They are there to ensure that the technician completed our Total Quality Call process, so that not only was your problem resolved, but a comprehensive list of preventative maintenance procedures were followed to ensure maximum uptime. They will also ensure you are satisfied with the corrective action taken by the technician and any recommendations made.
Core Business Solutions guarantees an average emergency (machine down) response time of 2 hours and an average response time of 4 hours on all service calls. This high level of responsiveness will be continually maintained as we know you rely on your equipment today more than ever before. We maintain this response time to remain a certified PROs Elite 100 member.
Office technologies today have varying capabilities and applications. Core Business Solutions technicians are committed to understanding your unique needs and working with you to ensure maximum uptime on your equipment. We understand how essential your technology is to your business.
Core Business Solutions Help Desk staff are there to help you resolve your issue as soon as possible. Since our Help Desk is staffed by factory trained technicians and certified network engineers, we first ensure the problem is diagnosed correctly then if possible try to resolve that problem immediately by providing instructions over the telephone or remotely logging in to your network. Our goal is to get you back up and running ASAP!
Core Business Solutions offers all-inclusive maintenance programs that include parts, labor, toner, and unlimited access to our Help Desk, all at low monthly rates. Time and materials repair, labor only repair, and other options are also available.
At Core Business Solutions we practice what we preach – we use technology to drive efficiency every day. Our technicians carry a customized comprehensive inventory in their vehicles generated by a sophisticated software program which analyzes the machines they care for and determines what parts might be needed. Each technician vehicle is tracked by GPS so the nearest technician to you can be routed your way. If you see your technician on a smart phone, rest assured they aren’t texting. They are checking their inventory, checking other technicians’ inventory nearby if needed, entering notes on what they found and did to your equipment, ordering replacement parts if necessary, or checking manufacturer tech bulletins on your specific problem.
With our headquarters in Pharr and branch locations in Laredo and Brownsville, we have the ability to provide you with high-quality products and services almost anywhere within the Rio Grande Valley. We continue striving to be among the pioneers in technology for South Texas.
“The two-time NBA Development League Champion Rio Grande Valley Vipers have had
a great relationship with Core Business Solutions for the past 7 years. Whether it’s
day-to-day IT & Office Solutions or Supplies to get us on the court,
Core Business Solutions always provides the assist.”
Bert Garcia – President, Rio Grande Valley Vipers
Questions? Call usWe’re here to help. Call us and speak with a Core specialist who will answer any questions you might have.
