On-Site Support & Consulting

Our certified engineers provide on-site service for optimization and trouble-shooting as well as consulting with you on your current use of technology and keeping you current on what new technologies are available to improve your business performance.

Live Help Desk

With our live Help Desk, you will speak with a local network engineer at
CoreNET’s Network Operating Center. Our engineers can “virtually” sit
at your workstation or server, diagnose, and resolve your computer
issue instantly while you watch, keeping you informed all the way.
Often, your issue will be corrected within minutes.

Core Business Solutions offers a wide range of network products
and services to support your company’s network(s).

Remote Managed Services

Your network is managed effectively and efficiently with a remote management software suite. Instant notification of problems or changes such as low disk space, processor spikes, and memory issues are managed through 24/7 system monitoring. A patch module proactively updates all your machines AFTER HOURS with the latest security patches and updates. A certified engineer or technician can log in remotely and securely to address any issues or assist a user. Each month you will receive a detailed report on what updates were made to your network.

On-Site Support & Consulting

Our certified engineers provide on-site service for optimization and trouble-shooting as well as consulting with you on your current use of technology and keeping you current on what new technologies are available to improve your business performance.

Email Spam Filtering

Our award-winning hosted spam filtering will block spam, viruses, phishing schemes, offensive content, hacking attacks, and other threats. Spam is filtered before going on your network, keeping your on-site network resources from being impacted in any way. You can be assured of receiving all valid emails with the most accurate spam filtering available.

Antivirus, AntiSpyware & Malware

Only the most sophisticated anti-malware techniques can detect and remove malicious programs such as viruses, worms, trojans, rootkits, dialers, spyware, and malware that are constantly evolving and becoming harder to find and remove from your computer. CoreNET services will quickly detect, destroy and prevent malware – and we keep our registry of malware current and all licensing is kept up to date under CoreNET.

Safe & Secure Backup

CoreNET designs a backup solution custom tailored to your needs. A backup is made to an external device on your network, and another backup is saved offsite at a cloud-based, secure, and redundant location. Our engineers can quickly recover and restore your precious data. Critical data can even be backed up multiple times per day for total peace of mind.

Live Help Desk

With our live Help Desk, you will speak with a local network engineer at CoreNET’s Network Operating Center. Our engineers can “virtually” sit at your workstation or server, diagnose, and resolve your computer issue instantly while you watch, keeping you informed all the way. Often, your issue will be corrected within minutes.

Proactive

CoreNET proactively monitors your network, rather than forcing you to call for IT support and waiting for a response which may take hours or days with other IT companies. All updates, patches, and routine maintenance can be scheduled around your schedule, not ours. This allows your employees to remain productive. If trouble is detected, one of CoreNET’s dedicated engineers will promptly respond to the issue during normal business hours or dispatch an engineer to your site if needed. In most cases this allows us to proactively respond to problems before our customers are aware they even have one.

Customized

CoreNET offers a wide range of service offerings to fit your needs. We understand that each customer has unique needs, therefore we customize our plans to ensure our customers are getting the services they need and not paying for services they don’t. Our plans can fit almost any budget or business size.

Communication

We understand that communication is key, and our engineers are trained to listen to your unique and possibly changing needs, throughout our relationship. CoreNET is committed to your IT success and we prove this through our ongoing commitment to communicate,

Levels of Support

In addition to time and materials billing, CoreNET offers Managed Network Service contracts. CoreNET can serve as your IT department, or it can support your IT department/person. CoreNET is never sick or on vacation, and has engineers and technicians with many areas of specialty, allowing for a specialist to be brought in as needed on a project or support need, and cycled back out at no additional cost to you.

If you do not have an IT staff, we can provide with the solutions to build, maintain, upgrade, replace, or repair any aspect of your IT network. We will work with your existing software and equipment vendors to ensure your network is functioning correctly for their products to work at maximum efficiency.

If you do have an IT staff, we can provide the products and services to complement them. We can develop and implement specialized solutions/projects, allowing your IT staff to stick to maintenance tasks.

Equipment

It is important to understand the most crucial feature of a successful IT network is its reliability. While many technology manufacturers spend millions in advertising to promote their newest smart device, how those products interact the other components of your network is key. There are also many low cost “budget” PCs and other network components on the market whose pricing makes them attractive. However, time and again we have seen those products fail and lose critical data, allow malware or hackers to gain entry, or even bring down a network, any of which cost many times more than any savings achieved at the time of purchase.

CoreNET has partnered with Dell, Fujitsu, HP, SonicWall, Meraki, and other respected providers of reliable network equipment. Let us recommend what is best for your specific needs. We would be happy to explain why. We also guarantee pricing on those products will be better than direct purchases from the manufacturers.

contact-blue Questions? Call us

We’re here to help. Call us and speak with a CORE specialist who will answer any questions you might have.

(956) 627-1500
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